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SERELLA Outsource Management Services provide our clients with the expertise and know-how to effectively manage their Third Party Agreements. Using our own developed “Outsourcing Engagement Process” , we assist our clients to select the right supplier, provide guidance in the transition phase as well as managing the day-to-day operational and service aspects of each outsource agreement.

We categorized our services into 3 major phases;

  • Selection phase: Which, we help our client to select the right vendor for their outsource engagement.
  • Transition phase: Which, we help both client and supplier in order to have a successful start for the engagement.
  • Managment Phase: Managing the day-to-day activities.

In transition phase, we work with our client and the supplier using our unique process in order to make sure both parties are working together as a team and the transition is smoothly progressing. We assist both parties with transition plans and activities. SERELLA will be the communication channel between the client and the supplier. The major benefits of the transition phase is that services are not suffering while transition is in progress between the client and the supplier.

Day-to-day activities includes, governance management which is the driver for success of the engagement. Governance management includes effective communication, escalation of issues and problems and scope management. SERELLA also provides service management. Outsourcing Management Services will help verify compliance with the service level agreement. SERELLA will confirms supplier deliverables to outsourcing SLAs. Cost savings, superior engagement and cost-effective outsourcing engagement will be the key benefits for using our outsource management services.